We maintain no inventories in the United States. We receive regular shipments from our suppliers in France with fresh products to fulfil our orders. All orders are sent by priority mail from our office in Washington DC. Our customers can therefore expect to receive their order in about 3 weeks, but can be assured of having the most current and freshest products available.
CREDIT CARDS ARE ONLY CHARGED WHEN THE ITEMS HAVE BEEN SHIPPED FROM WASHINGTON DC. We do not retain any credit card information, and we do not regard any transaction as final until the merchandise is delivered to the customer. We always give the customer the benefit of the doubt and will refund the full cost of any lost packages.
Packages that are returned to us by the U.S. Postal Service marked as "Unclaimed", "Return to Sender", "Attempted Unknown", or "Invalid Street Address", will be credited back to the customer's credit card on file.
FREE SHIPPING POLICY In general all orders over $35 are delivered free of shipping to addresses in the United States. For orders delivered outside the United States, free shipping is offered on all orders over $50. EXCEPTION: At our sole discretion we will not be able to offer free shipping to customers who only order only our various Bioderma H2O DUO specials or similar heavy items, where the delivery address is to anywhere other than USA and Canada - this because the combination of the weight of the product plus the extra distance increases our shipping costs too much to be able to offer free shipping. We are still prepared to to ship this kind of order to customer, but with a shipping cost added to take account of our higher shipping cost - usually $15. Any wrong addresses given to us will result in additional shipping charges as levied by the delivery company.